Returns and refunds
If the G350 is not right for you, you have 30 days to send it back. This shop commitment comes on top of your statutory rights, which remain in full. Here are the conditions, the costs and the steps to follow.
Satisfied or refunded for 30 calendar days, with your refund issued at the latest 14 days after we receive the return.
30 days satisfied or refunded
You have 30 calendar days from receipt to return the G350. The product must be unused or used only for reasonable testing, in its original packaging, with all supplied accessories: USB-C cable, microSD card and leaflet. It must have no physical damage and no unauthorised software modification.
This 30-day commitment is a shop policy. It does not replace or reduce your cancellation right or your Consumer Rights Act protection, described below. If you are unsure about the condition of your console or a missing accessory, email us before sending it. We will tell you whether the return is accepted as it is.
Return costs and how to return
Email contact@r36s-console.com with your order number, the reason for the return and, if useful, a few photos. We send you the return address and instructions within 48 business hours. Return postage is paid by you, and we recommend a tracked service so you keep proof of sending.
If the product arrives faulty, does not match your order or we sent the wrong item, we pay for the return: you receive a prepaid label by email. The refund is made to your original payment method, at the latest 14 days after we receive the returned product. It covers the product price, and an email confirms when it has been issued.
Your statutory rights remain in full
Under the Consumer Contracts Regulations 2013, you have a 14-day cancellation period for an online purchase. Our 30-day commitment comes on top of this right and does not limit it in any way.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, as described and fit for purpose. If the G350 does not meet these standards, you keep all the remedies this law gives you, whatever our own return policy says. Email us with your order number and a description of the problem, and we will help you.
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