Returns and refunds
If the G350 is not right for you, you have 30 days to send it back. This is the shop's own policy, and any rights your state's consumer laws give you still apply. Here are the conditions, the costs and the steps to follow.
Satisfied or refunded for 30 calendar days, with your refund issued at the latest 14 days after we receive your return.
30 days, satisfied or refunded
You have 30 calendar days from delivery to return the G350. The product must be unused or used only for reasonable testing, in its original packaging, with all supplied accessories: USB-C cable, microSD card and leaflet. It must have no physical damage and no unauthorized software modification.
If you are unsure about your console's condition or a missing accessory, email us before sending anything. We will tell you whether the return can be accepted as it is.
Return costs and how to return
Write to contact@r36s-console.com with your order number, the reason for the return and, if helpful, a few photos. We send you the return address and instructions within 48 business hours. You pay for return shipping, and we recommend a tracked service so you keep proof of shipment.
If the product arrives defective, does not match your order or we shipped the wrong item, the return is on us: you receive a prepaid label by email. The refund goes back to your original payment method no later than 14 days after we receive the returned product. It covers the product price, and an email confirms when it is issued.
Your rights in the United States
In the United States, there is no general federal right to cancel an online purchase after delivery. For G350 orders, the shop's 30-day policy described above is what applies.
Your state's consumer protection laws may give you additional rights, and nothing on this page limits them. If you have a question about your situation, write to us at contact@r36s-console.com and we will look at it with you.
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