Contact us
One address for all your questions: contact@r36s-console.com. Customer service replies within 24 business hours, whether your question is about the G350, an order or your personal data.
Email contact@r36s-console.com and we will reply within 24 business hours.
Write to customer service
Our address is contact@r36s-console.com. It is the support address we share with our sister shops, so do not be surprised to see it here. We reply within 24 business hours. For a precise answer, describe your question in a few simple sentences and attach a photo if it helps.
You are welcome to write to us before you buy: questions about the screen, the buttons, the battery or the box contents are all fine. If we do not have a confirmed answer to a question, we will tell you honestly rather than guess.
Returns, refunds and tracking
For a return, give us your order number, the reason and, if useful, a few photos. We send you the return address and instructions within 48 business hours. If your parcel tracking has stopped moving, send us the tracking number you received by email at dispatch and we will look into it with you.
If a product arrives faulty or does not match your order, tell us as soon as possible with a photo: the return is then at our cost, with a prepaid label sent by email. Your statutory rights, including the 14-day cancellation period and your Consumer Rights Act 2015 protection, apply in every case.
Your data and our address
To view, correct or delete the data linked to your order, write to the same address and include the email you used. The same goes for withdrawing consent to cart reminder emails. We handle these requests under the UK GDPR and, if needed, you can contact the Information Commissioner's Office (ICO).
The site and the shop are operated by ANIMOUF LLC, with its registered office at 30 N Gould St, Ste R, Sheridan, WY 82801, USA. For a return, only use the address we send you by email. The shop is an independent retailer and is not the manufacturer of the G350.
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