Contact us
One address for all your questions: contact@r36s-console.com. Customer service answers within 24 business hours, whether your question is about the G350, an order or your personal data.
Email contact@r36s-console.com and we answer within 24 business hours.
Write to customer service
Our address is contact@r36s-console.com. It is the support address we share with our sister shops, so do not be surprised to see it here. We answer within 24 business hours. For a precise answer, describe your question in a few simple sentences and attach a photo if it helps.
You are welcome to write before you buy, for example about the screen, the buttons, the battery, the box contents or delivery to your address. If we do not have a confirmed answer, we will tell you honestly instead of guessing.
Returns, refunds and tracking
For a return, include your order number, the reason and, if helpful, a few photos. We send you the return address and instructions within 48 business hours. If a package's tracking has stopped updating, send us the tracking number you received by email at dispatch and we will check it with you.
If a product arrives defective or does not match your order, let us know as soon as possible with a photo: the return is then on us, with a prepaid label sent by email. The shop's 30-day return policy applies, and your state's consumer laws may give you additional rights.
Your data and our address
To see, correct or delete the data linked to your order, write to the same address and give the email you used. The same goes for withdrawing consent to cart reminder emails. Depending on where you live, state privacy laws such as the CCPA may apply, and we will honor them where they do.
The site and shop are run by ANIMOUF LLC, registered office 30 N Gould St, Ste R, Sheridan, WY 82801, USA. For a return, use only the address we send you by email. The shop is an independent retailer and is not the maker of the G350.
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